After downloading the application, you can register with your email address or directly with your Google, Facebook or Apple account.

• If you forget your password, click on Forgot your password? then follow the on-screen instructions to reset the password.
• If you have forgotten the email address you used to create your Carlo account, contact support at [email protected].

The personal data collected during registration is secure. We value and respect your privacy. To find out more, see our privacy policy.

Carlo is a payment app, which requires you to register your bank card in order to make payments with Carlo and accumulate cashback at our partner merchants.

However, if you have an account that has been topped up with a gift voucher, you can use your balance without having to register a bank card. 

If you encounter an error while registering your card, please verify that:

1. Your card is a Visa or a Mastercard
2. Your card is registered in a European country
3. Your bank allows your card to make electronic payments.

If you notice the page loading for too long while registering the card, please uninstall and reinstall the app. 
If the problem persists, do not hesitate to contact us at [email protected].