Revenue Operations Manager
Join Carlo and own the chain connecting sales, operations, and finance end to end.
About Carlo
Carlo is a fintech startup on a mission to strengthen local economies through payments, cashback, and rewards. Born in Monaco in 2021, we build technology that helps cities and communities thrive, connecting consumers with the merchants that make a place worth living in.
We operate in Monaco, France, and Spain 🇲🇨🇫🇷🇪🇸, through two activities: Carlo App, connecting consumers with local merchants, and Core by Carlo, turning that same technology into white-label payment and loyalty solutions for brands and platforms.
We're bootstrapped, founder-led, and proud of it 💪
The Role
A salesperson signs a merchant in the field. That merchant needs to show up correctly in our CRM, Merchant Activation and Customer Success need it to get the account live, and Finance needs that same record to know what commission is owed, what revenue to expect, and how each "pocket" — a cluster of merchants we're building density in — is performing.
When that chain breaks, Sales loses time to admin and Finance loses time firefighting numbers.
We're looking for a Revenue Operations Manager to own that chain end to end. Reporting to the Finance Director, you'll own the CRM, the sales process and the reporting that let Sales move fast without losing visibility and let Finance trust the numbers underneath revenue and commissions 🙌
What You'll Do
🤖 Own the CRM & the sales process
Administer Salesforce, set up simple automations, and define the pipeline stages and handoffs between Sales, Merchant Activation and CS so nothing depends on someone remembering to chase the next step ⚙️
📈 Report on what matters
Build the dashboards that show everyone, from a Zone Lead to the CEO, how the funnel and each pocket opening are really performing 📊
🚦 Call it early on every pocket
Define what success looks like before a pocket opens, run the 30/60/90-day reviews, and recommend whether to scale, extend or close 🎯
🧮 Forecast & budget with Sales
Build acquisition and revenue forecasts that feed the financial model, and a clear revenue-per-cost view by pocket 📉
💸 Own commissions
Make sure every salesperson is paid what they're owed, on time, every cycle ✅
📅 Close the books with Finance
Reconcile CRM and sales data against Finance's numbers ahead of each month-end and year-end close 🧾
🔌 Keep the systems talking
Be the bridge between Salesforce, Finance tooling (Pennylane, Agicap, Power BI) and Marketing's data needs 🧭
What We're Looking For
- 3+ years in Revenue Operations, Sales Operations, or FP&A — ideally as the first person building this function at a company
- Hands-on Salesforce administration experience, including simple automations (assignment rules, alerts)
- Comfortable redesigning a sales process end to end, not just reporting on it
- Experience supporting a month-end/year-end close and a budgeting process
- Fluent in English and French; Spanish is a plus
Who You Are
You're a natural translator, just as comfortable talking CRM fields with an SDR as revenue-per-cost with a Finance Director, often in the same conversation. You build your own tools and processes without waiting to be told, and you'd rather give leadership a clear "scale or close" call than a wall of numbers 🔧
The Details
Why Join Carlo?
- A genuinely cross-functional seat, with visibility into both the commercial and financial sides of the business
- The chance to build the Revenue Operations function from the ground up
- A close-knit, founder-led team building something that matters
- A permanent contract with a competitive package
Our Benefits
- 25 days holiday plus local public holidays
- Your birthday off
- Commute costs reimbursed
- Monthly team lunch
- Annual team get-together
Does this role speak to you? Send us your CV at [email protected] — we'd love to hear from you! 🙋
Carlo is an equal opportunities employer. We welcome applications from all backgrounds 🌈