Terms of Service

By downloading, installing and / or using the application in your mobile terminal, you expressly declare that you accept our terms of service.

The rights to use the Carlo App belong to CARLO. CARLO is a Monegasque commercial entity, domiciled at 10 rue Grimaldi 98000 in Monaco (Monaco), and holding the RCI number 19P09321.

You can contact us at the following email address: hello@carloapp.com.

1. Purpose and cause

This document contains information about the Carlo App and the services offered by CARLO in Monaco.

More specifically, the Carlo App allows users to:

  • To register via Facebook or Google, or directly entering personal information.
  • Earn cashback at participating businesses. The cashback is deposited in a virtual account.
  • Spend cashback at participating stores. Cashback is debited from the virtual account.
  • Track spending at participating businesses.
  • To earn cashback by referring a new user.

Carlo App is aimed at local merchants in Monaco and their consumers.

The app is completely free to use for consumers.

Carlo App also has the following features:

  • Users receive a minimum of 5% cashback when they use the app to purchase a good or service from a participating business.
  • Users earn 2% cashback on each purchase made by their referrals with the application.

Carlo App cannot be used for the sale of products or services on sale or on promotion. Products or services purchased with Carlo App can be exchanged (depending on the conditions of your merchant), but cannot be refunded.

2. Conditions of use

These conditions of use govern access and use of the application. Access to the application implies unreserved acceptance of these conditions of use.

The user is solely responsible for the use made of the application, of all content reproduced with the application and of any consequences that may arise therefrom. The user agrees to use this application, its content and its services in accordance with the law, these conditions, good customs and public order. Likewise, the user is obliged not to use the application, its content or the services provided through it for illicit purposes or contrary to the content of these conditions, to the detriment of the interests or rights of third parties. The user undertakes not to use the application in any way whatsoever which could damage, deactivate, make inaccessible or harm the application, its content or its services, or prevent its normal use by other users.

The user expressly undertakes not to destroy, alter, deactivate or damage the data, programs or electronic documents contained in the application, not to hinder the access of other users by the massive consumption of the computer resources provided by CARLO to provide the service, as well as not to perform actions which damage, interrupt or generate errors in systems or services.

Likewise, the user undertakes not to introduce programs, viruses, macros, applets, ActiveX controls or any other logical device or sequence of characters causing or which may cause any modification of the computer systems of CARLO or third parties.

Documents and graphics published on this server may include technical inaccuracies and typographical errors. The modifications are periodically added to the information available. CARLO and / or its respective supplier may make improvements and / or modifications to products and / or programs at any time.

CARLO reserves the right to deactivate or block access to the application for the user in the event that the user violates these terms of use, the rights of third parties or applicable law.

The application also offers the possibility of receiving information via push notifications (this is the name given to a type of communication in which the data is transmitted even if the application remains in the background). This information will only be sent if the user accepts these terms of use. The user can deactivate this service at any time using the settings.

CARLO is not responsible for any security errors or damage that may be caused to the user's device (hardware and software) and to the files or documents stored there, due to the presence of viruses in the device used, Internet malfunction, device failures, interference, omissions, or disconnections from the application operating system.

3. Terms of termination

The user's cashback account will be reset to zero if the user is inactive, i.e. if he does not make any purchases with Carlo App at a participating business for a period of 12 months.

The user may not, under any circumstances, request payment of the cashback amount in cash or to the user's bank account. The cashback earned with Carlo App is intended to be used in the network of participating businesses and to be deducted from the amount of the good or service purchased.

The user can request that their account be deleted by sending an email to hello@carloapp.com.

CARLO reserves the right to deactivate or block access to the application for the user in the event that the user violates these terms of use, the rights of third parties or applicable law.

4. License

CARLO is the owner and holder of all rights in the application and, in this sense, grants the user a license allowing him to use the content and functionalities available in the application free of charge in accordance with the uses for which it has designed and as expected in this document.

In the same way, the user can uninstall the application from the mobile terminal at any time.

Although the application may be accessible from outside Monaco, the user understands that it is intended for use by any natural person who respects the conditions of this document and in any country or jurisdiction where its use is not not contrary to local laws and regulations in force.

5. Intellectual and industrial property

All information, data, graphics, designs, software, trademarks and other content of the application belong to CARLO and / or its licensors. It is therefore prohibited to use them, reproduce them, transmit them, transform them, distribute them, or exploit them in any way whatsoever by the user, except within the framework of the service in which the application is integrated and at exclusively private purposes. The user will not be able to decompile, disassemble or reverse engineer the downloaded software. The user must also refrain from deleting, modifying, bypassing or altering any protection device or security system that may be installed in the application.

Failure to comply with these obligations may result in the exercise of any judicial or extrajudicial act capable of constituting the exercise of CARLO rights.

6. Privacy policy

CARLO will process your personal data in accordance with the regulations in force. You can consult our privacy policy on our website.

7. Cookie Policy

The user is informed that our application and our website use cookies. Cookies are small text files installed to record user activity and send anonymous identification. They can also be used to measure the audience, traffic and navigation parameters, the duration of the session and / or monitor the progress and the number of visits.

The only cookies used are analytical cookies, and more precisely cookies from the provider Google Analytics. Analytical cookies collect statistics on user activity. The information collected makes it possible to optimize navigation and guarantee the best possible service to the user. These cookies cannot be deactivated. By using our portal, the user is informed and agrees to install it during use. You will find more information on the following link: http://www.google.com/analytics/mobile/.

8. Interruptions and modifications

The application services may be interrupted for maintenance work or failures beyond the control of CARLO, which will be resolved within a reasonable time.

CARLO reserves the right to modify the characteristics, functions or scope of the application services at any time and without notice, as well as any information collected here. The user will be informed within a reasonable period of these modifications.

9. Jurisdiction and applicable law

In the event that a conflict or divergence arises in the interpretation or application of these conditions or in the use of the application, the courts which will be informed of the question, will be those which have the applicable legal rules, at home of the user.

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