Find the answers to your questions
What is Top Up?
Top Up is a cashback amount offered to you by a company, association or organization. It takes the form of a code that you can enter on the application in the section Top Up. Once the code is entered, your virtual wallet will be credited with the amount in the Top Up voucher. You will be able to spend this cashback when you pay with Carlo.
Can several Top Up codes be added?
Yes, it is quite possible to add several top up codes to your carlo account, the different amounts of your top up codes will be added to your carlo balance.
Please note, as part of the Rouge et Blanc 2021 operation, it is currently impossible to accumulate several Top up codes on the same account. This is simply due to attribution reasons and good management of the financing of gift vouchers. Different entities finance the program and adding different codes to the same account presents a traceability problem. We thank you for your understanding and will keep you informed of any changes.
To be able to remedy this situation, we suggest that you create a second account on Carlo using another email address. All you need to do is log out and log in with this new account when your first gift card has been spent.
Why is my Top Up code not working?
Can I buy or gift a Top Up?
How do I add my Top Up code?
To activate your Top Up code, simply:
- Click on My account at the bottom right of the screen
- Go to the tab Top Up
- Insert the code provided
- Click on "Validate"
Your account will automatically be credited with the amount of cashback you have been gifted.