To reward your contribution to the local economy, we have worked with merchants to set up a unique loyalty system. For each purchase made with Carlo, we transfer 5% of the purchase amount to a virtual wallet linked to your Carlo account, that's cashback! You can accumulate it and spend it again in any partner business. With Carlo, cashback is like an advantageous local currency that increases your purchasing power.

When you make a payment with Carlo, you can choose to use all or part of your cashback. The amount of cashback used to make your purchase is deducted from or replaces the amount charged to your card. If you prefer to keep and accumulate your cashback, you will be charged to your registered credit card.

Your cashback cannot be transferred to a bank account. With Carlo, cashback is used as a virtual local currency. You can accumulate the cashback and spend it in the entire network of partner businesses in your city.

Your cashback cannot be transferred to a friend at this time. We hope to provide this feature to you very soon. However, you can use the split payment feature with your friend to contribute to their purchase. For more information, go here. 

You can now fund your Carlo account via your bank card. To do this, click on the + at the top right of the home screen and select the amount you wish to transfer. 

Companies can offer Carlo gift vouchers to their employees. You can contact us directly at You can also buy gift vouchers (20 | 50 | 100 €) general public on our marketplace Carlo Market

 The cashback distribution is done only when a payment is made through the Carlo app. It is therefore impossible to claim cashback on a payment made directly by credit card or in cash.